Customer-driven Engine Maintenance Programs

Rolls-Royce sets a new industry standard in business aviation services with its customer-focused engine maintenance programs. The company diligently developed this approach, leveraging customer insights and investing nearly $1 billion in a global support network dedicated solely to business aviation. With an industry-leading AOG response time average of less than 24 hours, the company ensures reliability and peace of mind for its customers.

The flagship CorporateCare Enhanced program offers comprehensive coverage for AOG incidents without unexpected costs. By leveraging advanced digital tools to streamline communication during the recovery process and a robust global support network dedicated to business aircraft, customers can access parts and services wherever they need them when needed.

The Pearl family engines have Engine Health Monitoring Vibration Units (EHMVU). This technology is a novel engine data monitoring and collection approach used to derive key insights. Unlike traditional monitoring systems, EHMVU collects thousands of parameters of engine data throughout the entire flight, including Line Replaceable Units (LRUs), which facilitates early issue detection. This data can help prevent customer disruptions and inform product design and maintenance recommendations.

By combining predictive analytics, continuous engine health monitoring, and a focus on customer needs, Rolls-Royce delivers comprehensive maintenance plans and world-class support.

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