United Airlines passengers will soon have access to virtual, on-demand customer service at the Chicago-based carrier’s hubs, giving people a contact-free option to get real-time information and support. 

Recovering from its worst-ever crisis while also focusing on reducing the environmental impact will be a 2021 air-transport challenge.

American Airlines announced plans to offer pre-flight COVID-19 tests to domestic travelers, in a bid to help customers avoid mandatory quarantines in more than a dozen states and territories.

Mexico’s ULCCs continue to benefit from the retrenchment of their competitors, taking advantage of U.S. transborder opportunities from the country’s largest airport in Mexico City. 

Business aviation is experiencing a resurgence in the value of diversity, with “significant” interest in making sure the industry reflects the population, NBAA-VBACE panelists said this month.

Norwegian Air Shuttle said it filed for a reconstruction process under Norwegian law, a day after an Irish court ruled it could begin a 100-day restructuring process under the country’s equivalent of bankruptcy protection.

Ask the Editors: Major infrastructure projects may be a way to kick-start the economy if Parliament wanted to create jobs and investment.

Viva Air Colombia plans to operate about 80% of pre-COVID capacity during December following strong demand since the country’s travel restrictions were relaxed in September.